Bike Hire Agreement: Terms and Conditions

These Terms and Conditions form part of the Agreement made between Ride Innerleithen Limited trading as Ride Innerleithen and the hirer.

It is hereby agreed as follows:

Ride Innerleithen rent bikes from their premises at the Traquair Arms Hotel, Traquair Road, Innerleithen, Peebleshire, EH44 6PD

Booking Bikes

All hire bikes must be pre-booked in advance and paid for prior to collection. 

Payment

Payment for the full period of bike hire must be made with the booking. A receipt is emailed immediately once the booking is made. A confirmation email with further details of location and collection times will be forwarded within 24 hours.

On collection of the bikes/equipment, a credit card deposit is required which will be refunded in full on the safe, undamaged return of the hire bikes/equipment. In addition, a passport or driving licence will be required as security against the safe return of the hire bikes/equipment.

Pandemics

Cash refunds will not be made for bookings unable to be utilised due to pandemic lockdown restrictions. Bookings can be rescheduled for when restrictions are lifted and are to be made within a rollover period of twelve months. Please contact Daniel 01896 830856 or at [email protected] to re-arrange.

Late/Early Returns

Unless previously agreed with Ride Innerleithen, all bikes/equipment must be returned by 16.00hrs.

A charge for the late return of bikes of £20.00 per hour will be made.

Full or partial refunds will not be given for the early return of hire bikes under any circumstances including adverse weather conditions.

Rental Bikes and Equipment

By accepting the bike(s)/ equipment the hirer accepts that they are in good technical, safe and clean condition and must be returned in the same condition. Bikes and equipment hired remain the property of Ride Innerleithen. The hirer is obliged to take good care of the bike/equipment hired and take all precautions necessary to protect from damage or theft. All the bikes are regularly maintained and inspected prior to each hiring as the safety of the client is paramount. It is the hirer’s responsibility to double check the bike and report any damage prior to setting off. On return a representative of Ride Innerleithen will examine the bikes/equipment and if there is no damage or loss, will confirm the cancellation of any credit card deposit taken. If for any reason a full inspection cannot be undertaken on their return, Ride Innerleithen reserves the right to inform clients within seven days of the return of any damage found and invoice the hirer accordingly. Any inner tubes supplied with the hire bikes will be charged at the recommended retail price if used or missing.

Should any damage be sustained to the bike or components during the hire period, the hirer is responsible for the full replacement cost at current market price of the whole or part of the bike so damaged. The hirer is responsible for the full replacement cost of the bike/equipment if it is lost or stolen during the hire period. It is recommended that the hire bike is kept in sight at all times. If you wish to transport the hire bikes to another location, this can only be done in a van, estate car or via a correctly rated mounted bike rack. If the wheels are removed, this is entirely at the hirer’s risk.  Should any damage to the bike occur such as scratches to the frame and decals or any other damage, the hirer will be responsible for repairs as quoted by Ride Innerleithen.

Children under 18 years must be accompanied by a riding adult at all times. 

Road and hybrid bikes must not be used on mountain bike trails and must not be taken onto sand / beaches. Mountain bikes must also not be taken onto sand.

Electric Bikes and Battery Care

E-Bikes should not be ridden through deep water nor streams. Water ingress will damage the motor and battery.

E-Bike batteries should be charged at room temperature for optimum performance and charging rate. Batteries must not be run completely flat as this can permanently damage the components. Damage can be traced by diagnostic software and replacement will be charged to the hirer at full retail cost.

The minimum age to rent an Electric Bike is 14 years of age.

Collection of Bikes/Equipment

Demo bikes are to be collected and returned to Ride Innerleithen in Innerleithen during our hours of business: 09:00hrs – 16:00hrs. You will be allocated a time to collect the bike(s) in the confirmation email you receive upon booking. This time will allow sufficient space between individual clients.

A fee of £20 per hour will be charged for any late return. Full or partial refunds of bike hire will not be given under any circumstances including adverse weather conditions.

Any bikes not collected by 13:00hrs (unless by prior arrangement) will be deemed as not required by the hirer and will be returned to storage. Refunds will not be made.

Liability in case of Accident

Ride Innerleithen does not provide cover nor accepts any liability to third parties for damage caused to others or their property. It is recommended you have adequate insurance cover or ensure that you are covered by your holiday or home insurance policy. It is recommended that you carry personal identification and insurance documents whilst cycling.

Ride Innerleithen does not accept any liability for any damage caused or injury to the hirer during the hire period. We recommend that helmets are worn at all times whilst cycling and these are available to rent from Ride Innerleithen, if required. We advise that all cyclists ride within their own capabilities, the law and their fitness levels. Mountain biking can be dangerous and clients should not attempt hazardous trails beyond their skill level.

We recommend that clients carry a mobile whilst cycling. Ride Innerleithen’s contact number is 01896 830856 (Daniel Wilson). For emergency services contact 999.

Accidental Damage to a Bike on Hire

In the case of an accident, causing damage/no apparent damage to the hire bike there will be a standard charge of £50.00 to cover the cost of an assessment of the bike to ensure the bike is removed from hire or allowed to continue to hire. This will be undertaken by a qualified accredited cycle technician at Ride Innerleithen. Should the bike have sustained any damage, a quote for repair will be submitted to the hirer by email. In the case of obvious visual damage to the hire bike being apparent, a deposit of a minimum £250 will be taken by card towards the repair, making a total of £300. On submission of the repair estimate by email the hirer will be expected to pay the remaining sum or will receive a refund from Ride Innerleithen. Ride Innerleithen does not offer any form of insurance to the hirer for any occurrence, we recommend you obtain your own insurance via your holiday or home insurance policies.

Civil Responsibility and Limitations

The hirer is responsible for respecting existing national traffic laws. The hirer is responsible for all damages that occur whether to himself / herself or anyone else within the rental period. Ride Innerleithen does not accept liability for any claims by third parties regarding accidents, wounds, blows or damages caused by the hirer, nor to their property, or loss of objects for whatever reason outside of the control of Ride Innerleithen.

Agreement of Demo Bike Hire Terms and Conditions

By signing and dating our agreement form on site, you agree to the above terms and conditions of hire.  You can find an example of the form below.

Forename(s): ………………………………………Surname: ……………………………

Home Address: …………………………………………………………………………….

……………………………………………………………………………………………

Telephone: ………………………………………. 

Email: ……………………………………………..

Demo Bike make and model: ……………………………………………………………..

Demo Bike Rental Date / Period: ……………………………………………………………..

Demo Bike Daily Rental Fee: ………………………………………………………………

Signature: ……………………………………….

Date: ……………………………………………..

Governing Law and Jurisdiction

This agreement, and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this agreement or its formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with Scots law and shall be subject to the non-exclusive jurisdiction of the courts of Scotland